Privacy Policy

Last updated: 1 August, 2026

At SMGLR, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, place an order, or interact with us.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

• Full name

• Email address

• Phone number

• Shipping and billing address

• Order details and purchase history

Payment Information

Payments made on our website are securely processed through third-party payment providers. We do not store your debit card, credit card, UPI, or banking details on our servers.

 

Device and Usage Information

We may automatically collect:

• IP address

• Browser type and version

• Device information

• Operating system

• Pages visited

• Time spent on the website

• Referring website or source

 

Marketing and Communication Information

If you subscribe to our newsletter or promotional communications, we may collect:

• Email preferences

• Marketing interactions

• Responses to campaigns and offers

 

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2. How We Use Your Information

We use your information to:

• Process and fulfill orders

• Deliver products to your address

• Send order confirmations and updates

• Respond to customer support requests

• Process refunds and cancellations

• Improve our website and customer experience

• Detect fraudulent transactions

• Send promotional offers and updates

• Analyze website traffic and performance

 

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3. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience.

These technologies help us:

• Remember items in your cart

• Save your preferences

• Analyze website traffic

• Measure advertising performance

• Improve website functionality

• Provide personalized recommendations

Third-party services such as Google Analytics, Meta Pixel, and Shopify may also use cookies to collect information about your interactions with our website.

You can manage or disable cookies through your browser settings. However, certain website features may not function properly if cookies are disabled.

 

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4. Sharing of Information

We do not sell your personal information.

We may share your information with trusted third-party service providers only to operate our business effectively, including:

• Payment gateways

• Shipping and logistics partners

• Website hosting providers

• Analytics platforms

• Marketing and communication platforms

• Customer support tools

These service providers are permitted to use your information only to perform services on our behalf.

 

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5. Third-Party Services

Our website may use services provided by third parties, including but not limited to:

• Shopify

• Razorpay

• Shiprocket

• Google Analytics

• Meta

• Email and SMS communication providers

Each of these providers maintains its own privacy policy and data practices.

We encourage you to review their respective privacy policies.

 

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6. Marketing Communications

By subscribing to our newsletter or providing your contact information, you consent to receive:

• Order updates

• Product launches

• Promotional offers

• Brand announcements

• Marketing communications

You may opt out of promotional communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

Transactional communications related to your orders will continue to be sent as necessary.

 

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7. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfil orders

• Maintain business records

• Resolve disputes

• Comply with legal obligations

• Prevent fraud

When your information is no longer required, we will securely delete or anonymize it.

 

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8. Data Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

 

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9. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your data

• Withdraw marketing consent

• Request details of the information we hold about you

To exercise any of these rights, please contact us using the details below.

 

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10. Children's Privacy

Our products and services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children. If we become aware that information from a minor has been collected, we will take appropriate steps to remove it.

 

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11. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of those websites.

Users are encouraged to review the privacy policies of any third-party sites they visit.

 

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12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services.

Any updates will be posted on this page along with the revised "Last updated" date.

Continued use of the website after changes are posted constitutes acceptance of the updated Privacy Policy.

 

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13. Contact Us

If you have any questions regarding this Privacy Policy or the way your information is handled, please contact us:

SMGLR

Email: [info@smglr.com]

Business Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST