Refund policy

Returns

At SMGLR, every coffee order is roasted and packed specifically for you. Due to the perishable nature of coffee products, we do not accept returns or exchanges on roasted coffee, ground coffee, pour-over bags, or cold brew products.

We only accept claims in the following situations:

You received the wrong product.
Your order arrived damaged.
Your package was tampered with during transit.
A product is missing from your order.

Damaged or Incorrect Orders

Please inspect your order immediately upon delivery.

If you receive a damaged or incorrect item, email us within 48 hours of delivery with:

Order number
Photographs of the product
Photographs of the outer packaging
A brief description of the issue

Our team will review the request and may offer:

Replacement
Store credit
Refund

Refunds are issued solely at SMGLR's discretion after verification.

Cancellation Policy

Orders can be cancelled within 120 minutes of placement.

After this period, your coffee may already be roasted, packed, or dispatched, and cancellation requests cannot be accommodated.

Refund Timeline

Approved refunds are processed within 5-7 business days to the original payment method.

Banks and payment providers may require additional processing time.

Non-returnable Products

The following products are not eligible for return:

Coffee beans
Ground coffee
Pour-over bags
Cold brew concentrates
Sale items
Gift cards
Subscription orders

Grind Selection Disclaimer

Customers are responsible for selecting the correct grind size.

Incorrect grind selection is not eligible for refund or exchange.

This point is extremely important for SMGLR.